HubSpot CRM Review 2025: Features, Benefits

Hubspots Fast Facts

Our Star Assessment: 4/5

Pricing: Robust free version for up to 5 users. Paid levels start at $ 15 per Seat per Month when they are invoiced annually.

Key features:

  • Fear Prospecting and Generation.
  • E email templates and tracking.
  • Document and payment management.
  • Business forecasts.
  • Powerful AI tools.
  • 1,500+ integrations.
  • Supports more industries.
  • 1,500+ integrations.

HubSpot is a popular customer relationship management platform with robust free and paid features that help streamline the entire sales and marketing strategies. Its custom pipelines and activity tracking make it easy to scale to fit any organization’s sales and customer management needs.

HubSpot is still a top classified CRM for customer support and integration features, but if you need software with more advanced technology and reporting features, other options are available.

Pricing

  • Free CRM: Free for up to 5 users with contact management, quotes, live chat and more.
  • Sales Shubstarter: $ 15 per Seat per Month, invoiced annually or $ 20 when invoiced monthly.
  • Starter customer platform: $ 15 per Seat per Month, invoiced annually or $ 20 when invoiced monthly. This plan includes access to marketing and service start hub.
  • Sales Shub Professional: $ 90 per Seat per Month, invoiced annually or $ 100 when invoiced monthly, and a one-one $ 1,500 onboarding fee.
  • Sales Naving: $ 150 per Seat per Month with an annual commitment. A one -one $ 3,500 onboarding fee is valid.

See: For more details of HubSpot’s offer and pricing, see Hubspot’s Product and Service Catalog.

Key features in HubSpot

Call tracking

HubSpot’s call tracking system allows users to place and record client calls directly from the browser platform. This system logs and automatically tracks each call to the correct customer profile. It also prioritizes outgoing calls, which allows sales representatives to start daily calls before and start selling faster.

HubSpot Call Tracking Software. Image: Hubspot

Sales:

HubSpots Sales PlayBook Software equips sales representatives with interactive sales games, scripts, guides and more. Users can customize playbooks to adapt to their organization and sell style. The software also delivers real sales data that draws from structured notes and multiple-choice questions and answers.

Example of PlayBook feature on HubSpot's dashboard.
HubSpot Interactive Playbook feature. Image: Hubspot

Conversation intelligence

HubSpots Conversation Intelligence tracks sales performance on customer calls and delivers coaching tips based on data -driven insight. Users do not need to change call software or waste time education on a new call service. This feature works with HubSpot’s call tool, zoom, justcall, kixie and more.

Same coaching from HubSpot's conversation information function.
Client engagement tracking and coaching from the Intelligence Intelligence feature. Image: Hubspot

Sales analysis and reporting

Users can choose between dozens of pre -formed report styles or customize their own to view business analysis. The reports show pipeline revenue, individual sales progress or goals achieve. HubSpot’s analytical function allows administrators to monitor sales activities and create unique coaching insights. This tool benefits companies of all sizes, including small businesses that need to identify market and customer patterns.

Sample view of HubSpot -Sales Dashboard.
Example of HubSpot Sales Dashboard. Image: Hubspot

Premium: Explore a full CRM function comparison.

https://www.youtube.com/watch?v=myh5ueg21ce

Hubspot advantages and disadvantages

Benefits Disadvantages
  • Free Demo.
  • 1,500+ appeals.
  • 24/7 Customer Support.
  • Higher support levels are expensive.
  • No live support for free users.
  • Limited customization options.

Alternatives to HubSpot

Hubspot’s dashboard and pipeline adaptation have restrictions, and its higher support levels and additions can be expensive. Some alternatives such as Pipedrive, Zoho CRM and Creatio offer similar core features in their free levels with additional technology functions ..

When you examine the right CRM for your organization, first consider your budget whether the software specializes in your industry and it scales to meet the size and needs of your business. For our full review of alternatives, see our HubSpot Alternatives page.

Download: Compare the top CRMs to small businesses.

Software HubSpot CRM Pipedrive Zoho CRM Creatio
Custom Dashboards Limited Yes Limited Yes
Native integrations Yes Yes Yes Yes
Third -party integrations Yes Yes Yes Yes
AI-driven features Yes Yes Yes Limited
Free trial No 14 days 15 days 14 days
Starting price* Free starting price $ 14 per User per Month Free starting price $ 15 per User per Month

* Price information is based on annual subscription rates. Different rates can apply for invoicing per Month.

Pipedrive

Pipedrive is a user -friendly CRM known for its visual pipelines that simplify sales processes. It’s a great option if you want sales -focused software without additional marketing tools. Although pipedrive does not offer a free-by-life version, its starting price remains competitive. To take a closer look at, see my detailed comparison of pipedrive and hubspot.

See: For more information about pipedrive, check out my Pipedrive Review.

Zoho CRM

Zoho CRM offers sales and marketing features similar to HubSpot, but attaches a greater emphasis to marketing social media and online lead generation. The platform is easy to navigate and offers more advanced data and prognosis features than HubSpot. I have a full comparison of Zoho CRM and HubSpot, which I recommend checking out.

See: For more details, explore this in -depth Review of Zoho CRM.

Creatio

Creatio is a platform without code that supports marketing, sales and service teams. It offers end-to-end sales management tools to completely automate workflows. While you can easily customize Creatio without any coding expertise, it doesn’t give a free version of its platform. If you want a free CRM with even more AI functionality, I recommend HubSpot via Creatio.

See: Want to know more? Read mine Review of Creatio.

Review methodology

To review HubSpot and its offer, we used our in -house bruice of criteria that we consider the most important to assess general CRM software. Next, we compared HubSpot with industrial standards in this scoring tool. We trusted HubSpot’s own online resources and incorporated real user feedback and ratings.

Below is the division of the criteria used to score hubspot:

  • Cost: Weighted 25% of the total score.
  • Core Features: Weighted 25% of the total score.
  • Customizations: Weighted 15% of the total score.
  • Integrations: Weighted 15% of the total score.
  • Ease of use: Weighted 10% of the total score.
  • Customer Support: Weighted 10% of the total score.

Faqs

Is hubspot a good CRM?

Yes, HubSpot is a rounded and welcoming CRM solution that often ranks a lot in CRM guides. As one of the top CRM software providers, HUBSPOT companies help identify prospects, care for relationships and gain valuable insight into business strategies. It supports sales processes at an end and gives scalability to meet the needs of companies of all sizes and industries.

How much does HubSpot CRM cost?

Pricing HubSpot starts with their free CRM, which includes features such as AI capabilities, contact management, deal pipelines, meeting planners and live chat. From there, pricing is pricing per. Using or seat. The starting level costs $ 15 per day. User per Month.

What features do HubSpot CRM offer?

HubSpot delivers several features including:

  • Segmentation of incoming leads based on preset scores.
  • E -Mail -tracking.
  • Custom reporting of dashboards.
  • Integrations of social media.
  • Support for multiple currencies.
  • E-signature Collection.
  • Individual sales representative productivity tracking.

How is hubspot compared to other CRMs?

HubSpot stands out by offering more free tools, AI functionality and integrations than most CRM providers. Its marketing, sales and service solutions meet industries such as banking, hospitality, e-commerce, B2B and technology. However, HubSpot’s higher levels are considerably more expensive than those of its competitors.

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